Activate our trained agents to gather realtime frontline intelligence of your business operations.
Our field agents have been fitted through our rigorous seven-stage recruitment, training, and certification program. All are in the top 1% and input information live into their Market Recon app on site within 24 hours of receiving project instruction.
Agents are geotagged using the GPS on their smartphone — so we know who is mystery shopping at what location, when, and for how long. This protects against fraud in the field and ensures that the information you receive is accurate.
MarketShop is the complete mobile survey solution for the Market Recon platform. This downloadable app is created specifically for our agents. MarketShop includes fraud eliminating features, multimedia content, smart survey automation, an off-line mode, and an integrated job board. Market Shop can be used to complete traditional assigned mystery shops or brief customer response surveys.
CUSTOMER SERVICE QUALTIY CHECKS
Are you staff friendly, welcoming, knowledgable and attentive?
SALES PROCEDURE CHECKS
Are your staff following your sales techniques correctly?
SITE CHECKS FOR
Layout, Plannogram, Merchandising and general cleanliness checks.